kakria Privacy Policy

Certain information must be collected in order to operate the kakria platform and provide you with the best service. We collect only the information that is necessary to deliver our services.

1.1 Registration and Identity Information

When creating an account, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21+ only)
• Email address
• Mobile number
• Password (stored in encrypted form, never readable in plain text)
• Preferred language

1.2 Identity Verification Information (KYC)

To complete financial transactions or to verify identity during the withdrawal process, we may request additional verification documents, such as:

• Photo of National ID (NID) or passport
• Proof of current address
• Proof of ownership of payment method (bKash, Nagad, or Rocket account details)

1.3 Transaction and Financial Information

Records of deposits and withdrawals, transaction dates and amounts, payment method details (bKash, Nagad, Rocket), and wallet balance information are stored.

kakria collects information in several ways:

2.1 Direct Collection

Information is collected directly from you when you fill out a registration form, log in to your account, request a deposit or withdrawal, or seek assistance via our live chat.

2.2 Automatic Collection

When you use our platform, the following information may be logged automatically:

• IP address and device information
• Browser type and version
• Operating system
• Page visit time and type
• Gaming activity logs
• Login and logout times

2.3 Collection from Third Parties

In some cases, transaction confirmation information may be received from payment processors (bKash, Nagad, Rocket) and verification information from fraud prevention services.

Collected information is used only for specific and legitimate purposes. kakria uses your information for the following reasons:

3.1 Account Management

• Creating and verifying accounts
• Ensuring login and authentication
• Assisting with password recovery
• Updating account settings

3.2 Financial Services

• Processing deposits via bKash, Nagad, and Rocket
• Verifying and processing withdrawal requests (generally within 1 hour)
• Awarding bonuses and rewards
• Maintaining transaction history

3.3 Service Improvement

• Analyzing and improving platform performance
• Planning the addition of new games and features
• Resolving technical issues
• Improving the user experience

3.4 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Preventing fraudulent transactions
• Complying with anti-money laundering regulations
• Preventing misuse through multiple accounts

3.5 Communication

• Notifying you of important account updates
• Sending transaction confirmation messages
• Providing customer support (24/7 via live chat)
• Informing you about promotional offers (if you have agreed to receive them)

kakria has implemented internationally recognized technical and organizational measures to protect your personal information.

4.1 Encryption

Our platform uses SSL (Secure Sockets Layer) encryption. All data transmitted between your browser and our servers is encrypted. Passwords are never stored in plain readable form — they are secured with strong hashing algorithms.

4.2 Access Control

Only authorized staff can access your information, and only to the extent required for specific needs. All staff are bound by strict confidentiality agreements and receive regular security training.

4.3 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a period of time due to financial and legal obligations. Once no longer needed, information is securely deleted.

kakria never sells your personal information to third parties. However, limited information may be shared in specific circumstances:

5.1 Service Providers

Necessary transaction information is shared with payment platforms such as bKash, Nagad, and Rocket to complete payment processing. Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others) receive authorized information to operate their gaming services.

5.2 Legal Obligations

Disclosure of information may be required by court order, lawful requests from investigative authorities, or applicable law. In such situations, we will not disclose any information beyond what is legally required.

5.3 Fraud Prevention

Information may be shared with relevant authorities as necessary to comply with anti-money laundering (AML) regulations and to prevent fraudulent activity.

5.4 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the successor organization. You will be notified before any such change takes place.

kakria uses cookies to improve your browsing experience and ensure the proper functioning of the platform.

6.1 Essential Cookies

These cookies are essential for the platform to function properly. They are used to maintain login sessions, store security tokens, and remember language preferences. Disabling these cookies may cause the platform to not function correctly.

6.2 Functional Cookies

These cookies remember your preferences and settings — such as your gaming preferences, balance display settings, and account customization.

6.3 Analytical Cookies

Anonymous analytical data is collected to analyze platform usage and improve service quality. This data is not personally identifiable.

6.4 Cookie Control

You can manage cookies through your browser settings. However, blocking essential cookies may cause some features to stop working.

As a kakria user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You can log in to your account at any time to view your stored personal information. Contact us for more detailed information.

7.2 Right to Correct Information

If your information is incorrect or incomplete, you can request a correction. Some information can be changed directly from account settings, and for more complex changes, please contact our support team.

7.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal and regulatory obligations.

7.4 Right to Object to Processing

You can opt out of receiving promotional communications and object to certain types of data processing. However, it may not be possible to stop processing that is essential for operating the service.

7.5 How to Exercise Your Rights

To exercise any of your rights, contact us via 24/7 live chat or email us at [email protected]. We will respond to your request as promptly as possible.

kakria is a responsible gaming platform. Our services are available only to individuals aged 21 and above.

We do not knowingly collect information from minors. Age is verified during registration, and in suspicious cases additional identity documents may be requested. If we have reason to believe that a minor is using our platform, we will immediately close that account and delete the collected information.

If a parent or guardian believes their child has registered on our platform, please contact us immediately at [email protected].

We pay special attention to the security of financial information. Deposit and withdrawal processes via bKash, Nagad, and Rocket are completed through fully encrypted channels.

9.1 Collection of Payment Information

We may store your mobile banking account number (bKash, Nagad, or Rocket), but PINs or passwords are never stored. Each transaction is identified with a unique transaction ID.

9.2 Minimum Deposit and Withdrawal

The minimum deposit amount on our platform is ৳500 and the minimum withdrawal amount is ৳1,000. Details of successfully completed withdrawals are kept in your transaction history.

9.3 Fraud Detection

We operate an automated fraud detection system to keep your account secure. If unusual activity is detected, you will be notified and additional verification may be requested.

kakria reserves the right to update this privacy policy as needed. In the event of significant changes to the policy, we will:

• Update the "Last Updated" date at the top of the page
• Notify registered users via email or through live chat
• Provide sufficient notice before the changes take effect

Continued use of the platform after changes take effect will be considered as acceptance of the new policy. If you do not agree with the new policy, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Get support in Bengali 24/7 via our platform's live chat
• Email: [email protected]

Our privacy team will review your request and endeavor to respond as quickly as possible. For data-related requests, some information may be required to verify your identity.